Shipping policy
Shipping Policy
Order Processing Time All items are handcrafted to order. Processing time is 3–5 business days (excluding public holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Destinations & Estimated Delivery Times
| Destination | Estimated Delivery (from dispatch) |
|---|---|
| United States | 10–18 business days |
| Western Europe (DE, FR, NL, BE, AT, LU) | 7–12 business days |
| Southern Europe (ES, IT, PT) | 10–15 business days |
| Northern Europe (DK, SE) | 10–14 business days |
| Central & Eastern Europe (PL, CZ, HU, SK, SI) | 12–18 business days |
| Ireland & Baltic (IE, LT) | 12–18 business days |
| United Kingdom | 10–15 business days (incl. customs clearance) |
| Canada & Mexico | 10–18 business days |
| Australia | 12–20 business days |
| Southeast Asia (HK, SG, MY, etc.) | 7–12 business days |
Delivery times are estimates and may vary due to customs clearance, public holidays, or other factors beyond our control.
We do not ship to P.O. Boxes or military addresses (APO/FPO).
Shipping Rates
- First order: free shipping, no minimum. New customers get free shipping on their first order — all products, all destinations.
- After your first order: free shipping on orders over $49.99 (all destinations).
- Standard shipping rates apply at checkout based on destination for orders under $49.99.
Customs, Duties & Taxes International orders may be subject to import duties and taxes upon arrival. These charges are the buyer's responsibility. UK orders: VAT is collected at checkout for orders under £135. EU orders: local VAT regulations apply.
Order Tracking A tracking number will be provided once your order has been dispatched.
Lost or Damaged Parcels If your parcel is lost or damaged in transit, please contact us within 48 hours of the expected delivery date at [email protected] with your order number and photos. We will arrange a replacement or refund.
Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for parcels lost or returned due to incorrect addresses. Re-shipping fees may apply.
Contact Us 📧 [email protected]
Faster Shipping Options
Priority Shipping: 7-12 business days. Express Shipping (DHL/FedEx): 3-7 business days. Express rates are calculated at checkout based on weight and destination. These times are counted from dispatch, after the 3-5 business day production period.