Shipping Policy

Shipping Policy

Last Updated: April 19, 2026

Thank you for choosing csomall. We take pride in crafting each piece of jewelry by hand. Because our products are not mass-produced, our shipping process reflects the time and care required to create your unique item.

1. Order Processing & Production Time

  • Handcrafting Period: All items are handmade to order. Please allow 3-5 business days for our artisans to craft, inspect, and package your jewelry before it is dispatched.

  • Order Confirmation: You will receive an email confirmation once your order is placed, and another notification with tracking information once your package has shipped.

2. Shipping Destinations

We currently ship to the following regions:

  • United States & Canada

  • European Union & United Kingdom

  • Australia & New Zealand

  • Asia (Select Countries)

  • Note: We do not ship to P.O. Boxes or military addresses (APO/FPO).

3. Estimated Shipping Times

Shipping times are in addition to the production period mentioned above. Estimates are based on major metropolitan areas:

  • Standard Shipping (Economic): 10-18 business days.

  • Priority Shipping: 7-12 business days.

  • Express Shipping (DHL/FedEx): 3-7 business days.

  • Please note that these are estimates. Delays may occur due to customs processing, extreme weather, or carrier peak seasons.

4. Shipping Costs

  • Standard Shipping: [Insert Price, e.g., $5.99] or Free on orders over $39.99.

  • Express Shipping: Calculated at checkout based on the weight and destination.

5. Customs, Duties, and Taxes (DDU)

Csomall is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

  • If you refuse a shipment due to unexpected import fees, the original shipping cost and any return fees incurred will be deducted from your refund.

6. Shipment Tracking

Once your order has shipped, you will receive an email containing your tracking number(s). The tracking system typically updates within 48 hours of dispatch. You can track your package directly on our website or through the carrier's portal.

7. Damages and Lost Packages

  • Damages: If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. Contact our support team at csomall@csomall.com within 48 hours of delivery with photos of the damage.

  • Lost Packages: If your tracking info shows "Delivered" but you haven't received it, please check with neighbors or your local post office before contacting us.

8. Address Accuracy

Please double-check your shipping address during checkout. csomall is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.