Returns & Refund Policy

Thank you for shopping at csomall. As our jewelry pieces are handcrafted with care and often made to order, we have established the following policy to ensure a fair and transparent experience for all our customers.

1. Return Window

We accept return requests for standard, non-customized items within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging (including boxes and pouches).

• Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Due to the nature of handcrafted jewelry and health regulations, the following items cannot be returned or exchanged:

• Custom or Personalized Orders: Any items made to your specific size, engravings, or unique design requests.

• Earrings: For hygiene reasons, we cannot accept returns on earrings once the packaging has been opened.

• Sale Items: Only regular-priced items may be refunded; items purchased during a clearance or "Final Sale" event are non-returnable.

3. Handcrafted Nature Disclaimer

Each piece at csomall is handmade. Minor variations in texture, shape, and color are natural characteristics of the artisanal process and are not considered manufacturing defects. We strive to represent our products as accurately as possible through high-quality photography.

4. Cancellation Policy

As we begin the handcrafting process shortly after an order is placed:

• Within 24 Hours: You may cancel your order for a full refund.

• After 24 Hours: Cancellations may be subject to a 15% restocking/labor fee to cover the materials and manual work already initiated.

5. The Return Process

To start a return, please contact us at  support@csomall.com with your order number and the reason for the return.

• Approval: Once your return is approved, we will provide you with the return shipping address.

• Shipping Costs: Buyers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping costs from the original order are non-refundable.

6. Damaged or Defective Items

If your item arrives damaged or there is a mistake on our part, please contact us within 48 hours of delivery with clear photos of the damage. We will prioritize a replacement or a full refund (including shipping costs) for any defective products.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.