Most CSOMALL pieces are prepared in small batches. Please allow 3 to 5 business days for order processing before shipment, especially for handmade or made-to-order jewelry.

Once your order ships, you will receive tracking information by email so you can follow the delivery progress. If your tracking has not updated or your package seems delayed, email us your order number and we will look into it.

Yes! We offer 20% off sitewide automatically — no code needed. The discount applies at checkout.

Only one discount can be applied per order. Our system automatically applies the best available discount for you.

Yes! New customers get FREE shipping on their first order — no minimum purchase required.

New customers: free shipping on your first order. After that, US orders over $49.99 ship free.

Yes, if it has not shipped yet. Orders can be cancelled free of charge within 24 hours of placement; cancellations after 24 hours are subject to a 15% restocking fee. To change a shipping address or make other changes, contact us as soon as possible — we cannot change orders once they have shipped.

Yes. Available shipping options and delivery estimates are shown at checkout based on your destination. Full details are in our Shipping Policy.

Submit a return request within 14 days of receiving your order by emailing us at [email protected] with your order number. Items must be unused, unworn, and in their original packaging.

For hygiene reasons, earrings and other pierced jewelry cannot be returned once unsealed. Custom or personalized items and sale or discounted items are also excluded. Full details are in our Refund & Return Policy.

Return shipping is the buyer's responsibility, unless the item arrived defective or incorrect — in that case we cover it.

Refunds are processed within 5–10 business days of us receiving your returned item.

Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a free replacement or a full refund.

Yes. Jewelry orders are packed in gift-ready packaging, making them suitable for birthdays, holidays, anniversaries, bridesmaids, and thoughtful everyday gifts.

If you need a special note or request, leave the details at checkout or contact us as soon as possible after placing the order.

Our signature pieces are handmade with Czech glass beads, accented with pearls, crystals, and quality metal findings. Because each piece is handmade, minor variations in texture, shape, and color are natural characteristics of the artisanal process — not defects.

Keep your jewelry dry, avoid perfume, lotions, chlorine, and salt water, and store each piece separately in a jewelry box or soft pouch. Wipe gently with a soft cloth after wearing. More tips are on our Jewelry Care page.

Please contact us with your order number and photos if relevant. We will review the issue and help with the next step according to our return and refund policy.

Yes — please email us at [email protected] with the details of what you have in mind, and we will get back to you with what is possible.