Delivery & Returns | CSOMALL

Gold-rimmed glasses, a gold necklace and rings on a dark green notebook beside a knitted blanket and a cup of coffee.
Delivery & Returns | CSOMALL

Made to Order

Every CSOMALL piece is handmade to order in small batches. Please allow 3–5 business days for our artisans to craft, inspect, and package your jewelry before it is dispatched. You will receive an email confirmation once your order is placed, and another notification with tracking information once your package has shipped.

Delivery Times

Delivery times are in addition to the production period above. Estimates are based on major metropolitan areas:

  • Standard Shipping: 10–18 business days
  • Priority Shipping: 7–12 business days
  • Express Shipping (DHL/FedEx): 3–7 business days

These are estimates. Delays may occur due to customs processing, extreme weather, or carrier peak seasons.

Delivery Costs

  • Free shipping on your first order.
  • Free shipping on US orders over $49.99.
  • Express shipping is calculated at checkout based on weight and destination.

Where We Ship

We currently ship to the United States & Canada, the European Union & United Kingdom, Australia & New Zealand, and Asia (select countries). We do not ship to P.O. Boxes or military addresses (APO/FPO).

Tracking

Once your order has shipped, you will receive an email containing your tracking number. Tracking typically updates within 48 hours of dispatch.

Returns — 14 Days

You may request a return within 14 days of receiving your order. Email us at [email protected] with your order number. Items must be unused, unworn, and in their original packaging.

What Cannot Be Returned

For hygiene reasons, earrings and other pierced jewelry cannot be returned once unsealed. Custom or personalized items and sale items cannot be returned.

Damaged or Lost Packages

If you receive your order damaged, please save all packaging materials and the damaged goods, and contact us at [email protected] within 48 hours of delivery with photos of the damage. If tracking shows "Delivered" but you have not received your package, please check with neighbors or your local post office before contacting us.

Customs, Duties, and Taxes

All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer. If you refuse a shipment due to unexpected import fees, the original shipping cost and any return fees incurred will be deducted from your refund.

Address Accuracy

Please double-check your shipping address during checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.

Full details are in our Shipping Policy.